AU AI Incident Database

Where AI fails.

29total incidents

15critical

6sectors

Multi-Bfinancial impact

3matching incidents

Critical1

High2

Medium0

Low0

3 incidentspage 1 / 1

high1 June 2023

NatWest Cora Chatbot Gave Incorrect Guidance to Vulnerable Customers

NatWest · banking

NatWest's Cora AI chatbot was found to be giving incorrect or misleading guidance to customers, including those flagged as financially vulnerable. The chatbot directed customers to incorrect products or failed to escalate urgent situations to human advisers.

FCA Consumer DutyFinancial Services and Markets Act 2000

critical20 Nov 2020

Westpac AML Monitoring Missed 23M+ Transactions — $1.3B Penalty

Westpac Banking Corporation · banking

APRA CPS234APRA CPS230

high10 Nov 2019

Apple Card Algorithm Allegedly Gave Women Lower Credit Limits Than Husbands

Apple / Goldman Sachs · banking

Equal Credit Opportunity Act (ECOA)Fair Housing Act

Curated from regulator records and verified reporting · not legal advice.