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Suncorp deploys generative AI underwriting assistant covering 78% of standard home and motor policies — first Australian insurer at scale.

NAB's AI-powered virtual banker handles 2.4M customer interactions per month with 87% self-resolution rate — up from 61% in Q1 2025.

Amazon Australia launches fully automated fulfilment centre in Western Sydney — 85% robotic pick rate, fastest deployment in APAC region.

NSW Government launches AI-assisted development application processing in 5 councils — reduces median decision time by 42%.

Insurance Council of Australia releases AI Governance Principles — voluntary framework adopted by 6 of 10 largest insurers.

Kmart Australia withdraws AI-powered youth sizing recommendation tool after community complaints about body-image concerns.

Medibank introduces AI-assisted allied health claims review, with planned expansion to hospital admissions pending TGA guidance.