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Utilities

Rank #6 nationallyQ3 2026

Utilities trail all sectors. Early-stage grid optimisation pilots exist across the sector, but sector-wide governance is absent — no top-10 utility had published an AI ethics policy as of Q2 2026. AER consultation and AEMO draft framework are early signals; enforcement is years away.

Composite

53.6

out of 100

Developing

Dimension Scores

Click any score to see why

Vertical tick on bars indicates national average. Incidents: higher = fewer incidents.

Key Insight — Q3 2026

Utilities stands out on Adoption (59.7, +16.3 vs national), but has the most ground to gain on Governance (44.8, 2.0 vs national).

Quarterly Trend

Utilities — Q3 2025 to Q2 2026

AI Incidents

1 documented incident in Utilities

View all Utilities incidents

Origin Energy automated billing algorithm systematically overcharges 350,000 customers — $50M+ remediation

Oct 2022highOrigin Energy

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🏢 Utilities AI Maturity — AEAI Q3 2026

Cite this data

Free to cite with attribution

APA 7

Australian Enterprise AI Index. (2026). Utilities sector AI maturity (Q3 2026: 53.6/100). AEAI. https://corporateai.com.au/industry/utilities

Harvard

Australian Enterprise AI Index 2026, Utilities sector AI maturity (Q3 2026: 53.6/100), AEAI, viewed 28 July 2026, <https://corporateai.com.au/industry/utilities>.

Board / Exec

Source: Australian Enterprise AI Index (AEAI), Q3 2026 — https://corporateai.com.au/industry/utilities

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